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Missing Membership # and Customer Assignment Online

Overview

The Royalty Rewards membership number must be assigned to the correct customer in the Royalty Rewards program in order for the customer to earn points on work that is performed or to use a promo code. This membership assignment occurs when adding a new Royalty Rewards customer to your system or when associating a Royalty Rewards membership number to a customer for the first time.

 

If the membership number that was assigned to a customer is not showing in your online Royalty Rewards account, follow the steps below and give us a call if this does not resolve the issue.

Resolution

 

Step 1.

Find an example of a missing membership number and customer assignment they you have entered which has not been uploaded to your online Royalty Rewards account. 

Step 2.

Open the Royalty Rewards program by double clicking on the icon on your desktop.

 

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Step 3.

Click on Help and select Maintenance.

 

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Step 4.

Sort the Membership # column or Customer Name column by clicking on the column header. 

 

Scroll to find the customer.

 

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Step 5.

If you are unable to find the membership number or customer name for which you are searching in the Royalty Rewards program, this indicates the membership number has not been assigned. Please review how to Assign a Membership #.

 

If you do find the membership number or customer name for which you are searching in the Royalty Rewards program on your desktop, but are unable to see this same information on the Royalty Rewards website, please give us a call so that we may help you troubleshoot the issue.

 

NOTE: If you are using Mitchell, make sure the customer has a phone number and address saved on the account in Mitchell. If not, add it, and check the Royalty Rewards website the following day to see if the missing customer is now displayed.

 

I need help!

 

Remember, if you have any questions, we are only a phone call away!

 

Phone:  866-964-9699

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