Missing Transactions or Promos Online
Overview
If repair order activity or promo codes that have been processed for a customer are not showing in your online Royalty Rewards account, follow the steps below and give us a call if this does not resolve the issue.
Resolution
Step 1.
Open the Royalty Rewards program by double clicking on the icon on your desktop.
Step 2.
Click on Help and select Maintenance.
Step 3.
Sort the Membership # column or Customer Name column by clicking on the header.
Step 4.
Scroll to find the customer with missing transactional data.
Step 5.
Double click on the customer to view the Customer Maintenance window for that customer.
Step 6.
Click on the Membership Activity tab.
Step 7.
Any repair orders or promos used will be displayed on this tab along with the date it was sent.
If a promo code that was used is not displayed:
Step 1.
If the activity is not showing, verify the Begin Date is set back far enough to include the transactions desired.
Step 2.
Verify the transaction is in the shop management software by viewing it in the shop management software.
I need help!
Remember, if you have any questions, we are only a phone call away!
Phone: 866-964-9699
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