Home > Royalty Rewards > Royalty Rewards Knowledge Base > Missing Transactions or Promos Online

Missing Transactions or Promos Online

Overview

If repair order activity or promo codes that have been processed for a customer are not showing in your online Royalty Rewards account, follow the steps below and give us a call if this does not resolve the issue.

Resolution

 

Step 1.

Open the Royalty Rewards program by double clicking on the icon on your desktop.

 

RR icon2.PNG

Step 2.

Click on Help and select Maintenance.

 

maintenance.PNG

Step 3.

Sort the Membership # column or Customer Name column by clicking on the header.

 

john smith1.PNG

Step 4.

Scroll to find the customer with missing transactional data.

Step 5.

Double click on the customer to view the Customer Maintenance window for that customer.

 

john smith 1a.PNG

Step 6.

Click on the Membership Activity tab.

 

john smith memb act.PNG

Step 7.

Any repair orders or promos used will be displayed on this tab along with the date it was sent.

 

If a promo code that was used is not displayed:

Edit section

 

Step 1.
Edit section

If the activity is not showing, verify the Begin Date is set back far enough to include the transactions desired.

Step 2.
Edit section

Verify the transaction is in the shop management software by viewing it in the shop management software.

Step 3.
Edit section

Review Processing a Promo Code.

 

I need help!

 

Remember, if you have any questions, we are only a phone call away!

 

Phone:  866-964-9699

 
Last modified

Tags

Classifications

This page has no classifications.