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We noticed that one (or more) of your terminals has not uploaded to us...(RR2)

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Overview

NOTE: This article is valid for Royalty Rewards 2. If your icon is a Bar Code, use these instructions. 

 

If the Royalty Rewards service gets turned off, Royalty Rewards will continue to work as normal for the user, but will not upload data to the website. The user may receive a message under Important Notifications stating:

 

"We noticed that one (or more) of your terminals has not uploaded to us in the last XX days. Please call..."

Resolution

To resolve this issue, start the service on the server.

 

1. Go to Control Panel.

2. Click on System and Security (Vista, 7, 8 or 10).

3. Click on Administrative Tools.

4. Double click on Services.

5. Scroll to find Royalty Rewards. Click once to select it.

6. Click on Start on the left to restart the service.

7. The data will upload at its normally scheduled time, typically 8:00 pm in the evening. The upload will include all transactions since the last successful upload.

 

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