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You must have a valid database connection to continue

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Overview

If the service for the Royalty Rewards sequel server gets turned off, Royalty Rewards will error with the following message:

 

You must have a valid database connection to continue.

Resolution

To resolve this issue, start the service on the server.

 

1. Go to Control Panel.

2. Click on System and Security (Vista, 7, or 8).

3. Click on Administrative Tools.

4. Double click on Services.

5. Scroll to find SQL Server (TBOFFICE). Click once to select it.

6. Click on Start on the left to restart the service.

7. Reopen Royalty Rewards.

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